We are a policy organisation and do not provide direct support.  For emergency accommodation contact One Link on 1800 176 468. 

For other services see our Links Page


Our vision is to see everyone in the ACT has a safe, secure, approprite and affordable home.

ACT Shelter is a not-for-profit organisation funded by the ACT Government to provide advocacy and strategic advice on systemic issues affecting housing consumers in the ACT.

We are an informed and independent voice on housing policy issues affecting the ability of people on low, moderate or no incomes to have an affordable, safe and secure home.

The realisation of the Right to Adequate Housing for all Canberrans underpins everything we do.

Our Values





About ACT Shelter

Our role is to provide an informed voice on policy issues that impact on housing justice. This voice is informed by policy research, close collaboration, networking and consultation with community based organisations and other relevant stakeholders working on housing and related issues. Using this information we promote housing justice and better housing outcomes for people on low incomes in all housing types – including social, private rental and home ownership. As ACT Shelter addresses housing as a human right and works across the continuum of housing matters – our advocacy appropriately and necessarily includes working across the broad area of homelessness: its causes and impacts, and the homeless support system. This means that our work includes advocating for those who are homeless or who are at risk of homelessness.

ACT Shelter is a member based organisation whose members include organisations and individuals who have an interest in ensuring the availability of affordable, secure and appropriate housing in Canberra. Some of these members are involved in the provision of housing and / or homelessness support services.

We hold forums and special meetings on housing issues of concern to people in the ACT and we encourage member and community participation in identifying important issues. Information is disseminated through an e-newsletter, website, forums and networks of people with common interests in housing issues. We have a strong focus on advocating for people experiencing particular disadvantage in the housing market.

We are part of a national network of Shelter organisations in each state and territory along with National Shelter, which is dedicated to national housing advocacy. This is significant because national reforms influence local outcomes.. Our involvement in a national network also means our members are able to engage in national debates and action and receive current information on housing matters.