We are a policy organisation and do not provide direct support.  For emergency accommodation contact One Link on 1800 176 468. 

For other services see our Links Page

Working with People with High and Complex Needs in Homelessness Services & the ACT Housing Asset Assistance Program – Evidence Review

In 2023 ACT Shelter undertook a desktop review project for Housing ACT to be used as a resource for the new procurement process for providing appropriate services for people not engaging with existing support services

The research paper provides: 

  • A collated list of available source data that considers:
    • The characteristics of highly vulnerable service users and their links to homelessness. Factors could include difficulty to engage, the need for resource intensive and longer-term support to sustain a tenancy, and characteristics such as significant and / or enduring behaviours and comorbidities.
    • Contemporary, evidence-based service delivery models of support and policy frameworks from other Australian jurisdictions and OECD countries.
    • Models of support include case management, assertive outreach, coordination and / or brokerage, consider what timely and responsive support looks like for this cohort, and policy considerations to support proposed models of care.
  • A summary of insights drawn from the data 

 

Click here to download a copy

Working with People with High and Complex Needs – Evidence Review